Terms & Conditions

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Privacy Policy

We recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously. We have prepared this Privacy Policy to help you understand how Holiday Tours (Filos Holidays & Travel) collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content, or providing information to us in connection with our websites, mobile applications or other sites or services, you agree to the terms and conditions of this Privacy Policy.

Children Policy

Children discount policy applies for the ages between 4-12 for most of the tours and excursions. Infants up to 4 years travelling in baby seat/booster without charge . For more info please ask your hotel reception or visit our website. Procedures The travellers are obligated to show and hand the documents and vouchers of the prepaid excursions during pickup.

PickUp Points and Times

Date of departure, pick up and drop off times are subject to change due to unforeseen circumstances. At the unlike event of such incident you will be contacted by email or phone prior to departure.Travellers should proceed at the pickup point at least 10 minutes before departure time. Travellers should stay together with the rest of the tour members at all times. Separation from the group or latecomers can result in being left behind, lossing the rest of the excursion and bearing extra charges that will not be entitled to claim any refund whatsoever from Filos Travel.

Travel Insurance

Travellers are covered by liability insurance for the duration of the tour. Direct or consequential loss of personal belongings are not coverd from the insurance. Filos Travel cannot be held responsible for injury, loss or damage due to force majeure.

Vehicles Policy

Change of vehicle might be required in order to save time during pickup and dropoff, avoiding traffic and delays.

Animal Policy

The transfer of small-sized animals to 7kg is permitted by Filos Travel in special imensions baskets of 50x40x70cm and only in the passenger compartment. The responsibility for their supervision throughout the duration of the trip (food, water, shadow, tranquillity) is of their owners.