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Children Policy:

Children until 3,99y are free of charge – Children from 4y to 11,99 are charged 50% unless it is described differently in the pricelist catalogue or our website.

Cancellation Policy:

for Day Tours

Free cancellation up to 24 hours before departure – 100% will be charged in case of no-show or cancellation of less than 24 hours.

for Private Tours

Free cancellation up to 72 hours before departure. – 50% will be charged for cancellation between 72 hours and 24 hours before departure – 100% will be charged in case of a no-show or cancellation less than 24 hours

for Multiday Tours

Cancellations up to 21 days prior to arrival no cancellation fees will be charged.
For cancellations from 21 to 15 days prior to arrival, 30% of the total amount will be charged.
For cancellations from 14 days up to 1 day before arrival, 70% of the total amount will be charged
Non-Shows or cancellations 1 day before arrival will be charged 100% of the total amount.

for Transfers

Free cancellation up to 72 hours before departure. – 50% will be charged for cancellation between 72 hours and 24 hours before departure – 100% will be charged in case of a no-show or cancellation less than 24 hours

Refund and Re-schedule Service:

for Day Tours

In case of cancellation 24 hours before departure, travellers can choose to refund, change dates for the excursion they booked or even choose another excursion instead of the one they booked. Refund usually takes about 7 working days.

for Private Tours

In case of cancellation 72 hours before departure, travellers can choose to refund, change dates for the excursion they booked or even choose another excursion instead of the one they booked. Refund usually takes about 7 working days.

for Multiday Tours

In case of cancellation 21 days before departure, travellers can choose to refund, change dates for the excursion they booked or even choose another excursion instead of the one they booked. Refund usually takes about 7 working days.

for Transfers

In case of cancellation 72 hours before departure, travellers can choose to refund, change dates for the excursion they booked or even choose another excursion instead of the one they booked. Refund usually takes about 7 working days.

Βehavior policy:

Travellers should proceed to the pickup point at least 10 minutes before departure time. The travellers are obligated to show and hand the documents and vouchers of the prepaid excursions during pickup. Travellers should always stay together with the rest of the tour members. Separation from the group or latecomers can result in being left behind, losing the rest of the excursion and bearing extra charges that will not be entitled to claim any refund from the organizer.

Tour Guides:

All our guides are Licensed Professional Tour Guides and they perform during the transfers, at the sites, in the museums and of course outdoors whenever required except for the Mt.Athos Cruise where the travellers listen to the information through speakers on board in various languages.

Vehicle policy:

Change of vehicle might be required in order to save time during pick-up and drop-off, avoiding traffic and delays

Insurance policy:

Travellers are covered by liability insurance for the duration of the tour. Direct or consequential loss of personal belongings is not covered by the insurance. Organizer cannot be held responsible for injury, loss or damage due to force majeure

Pets policy:

The transfer of small-sized animals to 7kg is permitted by the organizer in particular dimensions baskets of 50X40X70cm and only in the passenger compartment. The responsibility for their supervision throughout the duration of the trip (food, water, shadow, tranquillity) is of their owners.

Programme amendment policy:

We reserve the right to amend totally or partially the daily programme due to unexpected situations that may arise, force majeur or imposed security limitations. In the unlike event of such an incident, you will be informed during the tour or you will be contacted by email or phone prior to
departure

Filos Holiday Tours